Former Starbucks workers say the chain's mobile ordering is out of control - leading to in-store delays, rude customers, and the pressure to make TikTok-inspired drinks
Customers are increasingly asking for heavily modified drinks. Andrew Caballero-Reynolds/AFP via Getty Images Starbucks workers say the chain is letting too many customers place orders on its app. They say some stores don't have the capacity to keep up with demand. Starbucks also allows unlimited drink modifications via its app, which staff say they're sick of. See more stories on Insider's business page . As well as racing to bring down drive-thru times and navigating maskless customers , Starbucks workers are facing another challenge: mobile orders. Customers have turned to the Starbucks app during the pandemic because it allows them to order in advance and without any face-to-face interaction. Some baristas say this has left them swamped with mobile orders, which now make up more than a quarter of its US transactions . "The whole mobile order system is really bad," Nat El-Hai, a former Beverly Hills Starbucks barista, told Insider. Read more:...